Yesterday’s news at Slashdot made a good impact:
Apparently Dell has decided that Ubuntu-based computers are ineligible for their famed CompleteCare service, or any form of hardware warranty what-so-ever. The news has only recently hit Dell’s own IdeaStorm website, via a forum post describing an interaction with the company’s customer service. Says the customer, ‘I am looking for protection from bricks. The laws of physics do not differ from one OS to the other…do they?’
Now Dell says:
… Due to an ordering system glitch over the weekend, we inadvertently removed the extended warranty and CompleteCare options associated with Ubuntu systems from the configurator on Dell.com We\u2019re working to get the issue resolved as quickly as possible. We expect to reinstate all extended warranty options and Complete Care service for the E1505n notebook later this afternoon. ….
This is the power of new social media…