VMWare Remote Console Plug-in Unrecoverable Error: (mks)

Posted on in Categories Hardware, Howto, Linux desktop, Troubleshooting, Ubuntu Linux, vmware last updated January 26, 2009

I’m having some weird problem with Firefox 3.0.4 under Ubuntu Linux. My test server runs inside VMWare server version 2.0. It was working fine with my Laptop. But with my desktop it started to dump errors for me. when I try to open the console of a virtual machine I have following error:

Jan 26 16:46:36.080: mks| Core dump limit is 0 KB.
Jan 26 16:46:36.081: mks| Child process 10418 failed to dump core (status 0x6).
Jan 26 16:46:36.081: mks| Msg_Post: Error
Jan 26 16:46:36.081: mks| [msg.log.error.unrecoverable] VMware Remote Console Plug-in unrecoverable error: (mks)
Jan 26 16:46:36.081: mks| Unexpected signal: 11.
Jan 26 16:46:36.081: mks| [msg.panic.haveLog] A log file is available in "/tmp/vmware-vivek/10417.log".  [msg.panic.requestSupport.withLog] Please request support and include the contents of the log file.  [msg.panic.requestSupport.vmSupport.windowsOrLinux.player]
Jan 26 16:46:36.081: mks| To collect data to submit to VMware support, run "vm-support".
Jan 26 16:46:36.081: mks| [msg.panic.response] We will respond on the basis of your support entitlement.
Jan 26 16:46:36.081: mks| ----------------------------------------

There is no bug fix provided. However, this thread provided some hint for me:

The log file indicates that the plugin is crashing in a color conversion routine.

So I went ahead and updated my X.org configuration from 1 Billion colors (depth 30) to to 65,536 color (depth 16). Finally, just restarted my X and bingo, I was able to launch remote console plug-in. My updated x.org:

Section "Device"
    Identifier     "Device0"
    Driver         "nvidia"
    VendorName     "NVIDIA Corporation"
    BoardName      "Quadro FX 570"
Section "Screen"
    Identifier     "Screen0"
    Device         "Device0"
    Monitor        "Monitor0"
    DefaultDepth    16
    Option         "TwinView" "0"
    Option         "metamodes" "[email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0; [email protected] +0+0"
    SubSection     "Display"
        Depth       16

Just make a backup before you update your X.org. Once done switch back to original settings.

Posted by: Vivek Gite

The author is the creator of nixCraft and a seasoned sysadmin and a trainer for the Linux operating system/Unix shell scripting. He has worked with global clients and in various industries, including IT, education, defense and space research, and the nonprofit sector. Follow him on Twitter, Facebook, Google+.

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