The open-source business model that relies solely on support and service revenue streams is failing to meet the expectations of investors. For anyone who hasn’t been paying attention to the software industry lately, I have some bad news. The open-source business model is broken.
Companies have long hoped to make money from this freely available software by charging customers for support and add-on features. Some have succeeded. Many others have failed or will falter, and their ranks may swell as the economy worsens.