This is an user contributed article.
Project management software is not just for managing software based project. It can be used for variety of other tasks too. The web-based software must provide tools for planning, organizing and managing resources to achieve project goals and objectives. A web-based project management software can be accessed through an intranet or WAN / LAN using a web browser. You don’t have to install any other software on the system. The software can be easy of use with access control features (multi-user). I use project management software for all of our projects (for e.g. building a new cluster farm) for issue / bug-tracking, calender, gantt charts, email notification and much more.
Obviously I’m not the only user, the following open source software is used by some of the biggest research organizations and companies world wild. For example, NASA’s Jet Propulsion Laboratory uses track software or open source project such as lighttpd / phpbb use redmine software to keep track of their projects. Sysadmin because even developers need heroes!!!
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Internally we use RT (enterprise-grade ticketing system) for customer support and it is one of the best GPL software around. It enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
Linux magazine has published a nice article about RT installation and configuration:
Managing bugs and help requests isn’t easy, but it’s crucial for effective project management. Using the wrong tool can set your project back to the dark ages, but the right tool can help your team excel. With that in mind, let’s look at Request Tracker, an enterprise-grade (and free software) ticketing system written in Perl.
A ticketing system is a piece of software in which every bug, request, or problem is entered as a ‘ticket,’ which can then be tracked. It can be allocated to someone to fix, given a priority, placed in a queue (to separate out different types of bug or request), commented on, replied to, and finally closed when resolved. The system can also send progress updates and reminders to the initial requester and to other people involved with the ticket. RT handles all of these functions and more.
=> Looking After Your Bugs with Request Tracker