Most of us work in service industry where good service always makes a big difference at the end of day.
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Guy Kawasaki’s (The Art of Customer Service, Part II) has excellent information regarding this issue. It addressed some important aspects regarding company’s good customer service such as:
- Use their name
- Don’t give them a sales pitch
- Have operating procedures, not scripts
- Use operators
- Keep customers in the loop
- Make customers feel important
- Ask them questions and keep the answers in mind
- Follow-up
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Posted by: Vivek Gite
The author is the creator of nixCraft and a seasoned sysadmin, DevOps engineer, and a trainer for the Linux operating system/Unix shell scripting. Get the latest tutorials on SysAdmin, Linux/Unix and open source topics via RSS/XML feed or weekly email newsletter.