≡ Menu

The art of customer service

Most of us work in service industry where good service always makes a big difference at the end of day.

Guy Kawasaki’s (The Art of Customer Service, Part II) has excellent information regarding this issue. It addressed some important aspects regarding company’s good customer service such as:

  • Use their name
  • Don’t give them a sales pitch
  • Have operating procedures, not scripts
  • Use operators
  • Keep customers in the loop
  • Make customers feel important
  • Ask them questions and keep the answers in mind
  • Follow-up

Read complete article here.

Share this on:

Your support makes a big difference:
I have a small favor to ask. More people are reading the nixCraft. Many of you block advertising which is your right, and advertising revenues are not sufficient to cover my operating costs. So you can see why I need to ask for your help. The nixCraft, takes a lot of my time and hard work to produce. If you use nixCraft, who likes it, helps me with donations:
Become a Supporter →    Make a contribution via Paypal/Bitcoin →   

Don't Miss Any Linux and Unix Tips

Get nixCraft in your inbox. It's free:



{ 0 comments… add one }

Leave a Comment